PRIVACY POLICY

INTRODUCTION:

This Privacy Policy describes how your personal information is collected, stored, handled, used and shared when you visit or make a choice or purchase from NORA LIGHTS. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. This Privacy Policy is incorporated in the Terms of Use and therefore, governs your use of the NORA LIGHTS website and/or application (hereinafter referred to as the “Website” and/or “App”) and/or any services offered by NORA LIGHTS. By visiting the Website and/or App and/or utilizing any services offered by NORA LIGHTS, you agree to and accept the then current practices and policies governing your use of the Website and/or App and/or utilizing any services offered by NORA LIGHTS. Further, by accepting this Privacy Policy, you consent to the manner of collection, storage, handling, usage, disclosure and transfer of your personal information as set out in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT:

When you visit the Website and/or App, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the Website and/or App, we collect information about the individual web pages or apps or products that you view, what websites or apps or search terms referred you to the Website and/or App; and information about how you interact with the Website and/or App. We refer to this automatically-collected information as “Device Information”. We may also obtain information about you from our affiliates or business partners or other third parties.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the website and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
• “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the website.

Additionally, when you make a purchase or attempt to make a purchase through the Website and/or App, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

THE TYPES OF PERSONAL INFORMATION WE MAY OBTAIN, INCLUDE THE FOLLOWING:

• Your contact information (such as name, Twitter/Instagram/Facebook handle, postal and email address and phone number);
• Contact information of friends or other people you would like us to contact;
• Username and password for the account you may establish on our Website and/or App;
• Your billing address and shipping address; and shipping information of other people to whom purchases have been shipped at your request;
• Demographic information (such as age, date of birth and gender);
• Information you provide by interacting with us through social media, including photographs;
• Location information, such as the real-time geographic location of the device on which you install our App/ access our Website;
• Shopping behaviour and preferences; and a record of the purchases you make on our Website and/or App and product searches conducted by you;
• Other details that you may submit to us or that may be included in the information provided to us by third parties (for example: updated delivery addresses provided by our carriers, etc,.).

HOW WE USE YOUR PERSONAL INFORMATION:

We use the Order Information that we collect generally to fulfill any orders placed through the Website and/or App (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use this Order Information for the following:

• To communicate with you regarding your orders;
• To screen our orders for potential risks or fraud;
• To check the preferences you have shared with us and provide you with information or advertising relating to our products or services in line with your preferences;
• To register you for membership on our Website and/or App, manage and maintain your account on the Website and/or App;
• To process, validate, confirm, verify, deliver and track your purchases (including processing payment through card transactions);
• To arrange for shipping, handle returns and refunds and contact you about your orders through telephone and email;
• To maintain a record of the purchases you make on our Website and/or App;
• To respond to your questions and comments and provide customer support;
• To communicate with you about our products, services, offers, discounts, events and promotions; and offer you products and services we believe may be of interest to you;
• To analyse and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read);
• To enable you to communicate with us through our blogs, social networks and other interactive media forums;
• To publish your testimonials about NORA LIGHTS, including on our Website and/or App, blogs and on social networks (if we choose to publish your testimonial, we will include only your first name, last initial, city and state).

We use the Device Information that we collect to help us screen for potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our Website and/or App (for example, by generating analytics about how our customers browse and interact with the Website and/or App; and to assess the success of our marketing and advertising campaigns).

In addition to the data uses described above, we may use the information collected through cookies and other automated means to uniquely identify the electronic shopping basket you may create on our Website and/or App and enable you to retrieve shopping baskets you previously created. We also may use cookies to identify and authenticate visitors.

We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties, to enhance and personalize your shopping experience with us.

PERSONAL INFORMATION WE SHARE:

We do not sell or otherwise disclose Personal Information about you, except as described in this Privacy Policy.

We may share the Personal Information we collect with our affiliates, business partners, franchisees, marketing agents, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Policy, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. We may also share Personal Information with our service providers who perform services on our behalf. On your behalf, NORA LIGHTS holds the right to use your particulars for forwarding/returning your order.

These service providers are not authorized by us to use or disclose your Personal Information except as necessary to perform services on our behalf or comply with legal requirements. We also may disclose information about you in the following circumstances:

• If we are required to do so by law or legal process (such as a Court order); or
• In response to a request by Law enforcement authorities for the purposes of verification of identity, prevention, detection, investigation including cyber incidents, prosecution and punishment of offences; or
• When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss; or
• In connection with an investigation of suspected or actual illegal activity.

We also reserve the right to transfer Personal Information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. We would not be obliged to provide you with a prior notice of such sale, merger or transfer and you hereby consent to the consequent transfer of your Personal Information to the transferee entity. Following such a sale, merger or transfer, you may contact the entity to which we transferred your Personal Information with any inquiries concerning the processing of that information. If in the event of our bankruptcy, insolvency, administration or enforcement of any of our creditors' rights, generally which lead to any such similar action, we would not have control over the manner in which your Personal Information is used. In such an event, your Personal Information may be treated as any other asset of ours and may be transferred to or shared with any third party and may be used in a manner not contemplated in this Privacy Policy, without obtaining your consent or having provided a notice to you.

YOUR CHOICES:

We offer you certain choices about what information we collect from you, how we use and disclose the information and how we communicate with you.

You may withdraw any consent you previously provided to us or object at any time on legitimate grounds, to the processing of your Personal Information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to NORA LIGHTS’ use or disclosure of your Personal Information will mean that you cannot take advantage of certain NORA LIGHTS’ offerings or Website’s and/or App’s features. Here are the choices we offer:

Sharing Information with Business Partners:

You may direct NORA LIGHTS not to share your Personal Information with our business partners for those partners’ own purposes. To do so, please email us at privacy@NORA LIGHTS.in. If you opt out, we will continue sharing your information as otherwise described in the “PERSONAL INFORMATION WE SHARE” section of this Privacy Policy, including with our franchisees and service providers, to fulfill your requests and to comply with legal requirements.

Marketing Emails:

You may choose not to receive marketing email and promotional communications from us by clicking on the unsubscribe link in the marketing emails or by adjusting your email preferences using the online account you may establish on our Website and/or App.

Geo-Location Information:

When you use the Website and/or App on your mobile device, you may choose not to share your geo-location details with us by adjusting the device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

Cookies:

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of our entire Website’ and/or App’ features. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.

You may choose to opt-out of non-promotional communications. If you wish not to receive any non-promotional communication from us, you may choose to terminate your account with NORA LIGHTS.

Access and Correction:

You may obtain a copy of certain Personal Information we maintain about you or update or correct inaccuracies in that information using the online account you may establish on our Website and/or App. In addition, if you believe other Personal Information we maintain about you is inaccurate, you may request that we correct or amend the information by contacting us as indicated in the “HOW TO CONTACT US” section of this Privacy Policy. If we deny an access request, we will notify you of the reasons for the denial.

LINKS TO OTHER WEBSITES/ APPS:        

Our Website and/or App may contain links to other websites and/or apps for your convenience and information. These websites and/or apps may be operated by companies not affiliated with NORA LIGHTS. Linked websites and/or apps may have their own privacy policies, which you should review if you visit those websites and/or apps. We are not responsible for the contents, use and/or privacy practices of those websites which are not affiliated with NORA LIGHTS.

DATA TRANSFERS - HOW WE PROTECT PERSONAL INFORMATION:

We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your Order Information while in transit.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard Personal Information will never be defeated or fail or that those measures will always be sufficient or effective.

To further protect yourself, you should safeguard your NORA LIGHTS account user name and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our Website and/or App. Please note that we will never ask for your NORA LIGHTS account user name or password via email or telephonic communication.

CHILDREN'S PRIVACY:

NORA LIGHTS does not direct its Website and/or App to children under the age of Eighteen (18) years. We require registered users of the Website and/or App to be atleast Eighteen (18) years of age. If we learn that a user is under Eighteen (18) years of age, we will promptly delete any Personal Information that the individual has provided to us.

UPDATES TO THIS PRIVACY POLICY:

This Privacy Notice may be updated/amended periodically and without prior notice to you to reflect changes in our Personal Information practices. We will post a prominent notice on our Website and/or App to notify you of any significant changes to our Privacy Policy and indicate at the bottom of this Privacy Policy, when it was most recently updated.

HOW TO CONTACT US:

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us by email at info@noralights.com.

LAST UPDATED ON: 12/04/21